Enterprise SLA

Add 100% uptime guarantee to your Modulus Checking subscription for just £99+VAT per month. Duplicated infrastructure, additional API endpoints, and 24/7 priority support for mission-critical applications.

Absolute Reliability for Critical Systems

Duplicated infrastructure and guaranteed uptime for applications that cannot afford downtime

100% Uptime

Guaranteed 100% availability with financial penalties if we fail to deliver. No excuses, no exceptions.

Duplicated Infrastructure

Separate servers and endpoints completely duplicated from standard service for maximum reliability.

24/7 Priority Support

Direct line to senior engineers. Response within 15 minutes for critical issues, 24/7/365.

Real-Time Monitoring

Proactive monitoring with instant alerts. We identify and resolve issues before they impact you.

Automatic Failover

Multi-region redundancy with automatic failover. If one datacenter goes down, traffic seamlessly switches.

Dedicated Account Manager

Personal account manager who understands your business and ensures your needs are always met.

30-Day Invoice Terms

Flexible payment with 30-day invoice terms. Better cash flow for your business operations.

Standard vs Enterprise SLA

See what makes our Enterprise SLA the ultimate peace of mind

Feature Standard SLA Enterprise SLA
Uptime Guarantee 99.9% 100%
Infrastructure Shared Duplicated
API Endpoints Standard Additional
Support Response 4 hours 15 minutes
Support Availability Business hours 24/7/365
Monitoring Standard Real-time + Alerts
Failover Automatic Multi-region
SLA Credits None 10-100% of subscription + usage
Account Manager ✓ Dedicated
Quarterly Reviews ✓ Included
Payment Terms Prepaid 30-day invoice terms

Enterprise Infrastructure

Built for mission-critical applications that cannot afford downtime

Separate Endpoints

Your traffic is routed through completely separate API endpoints, isolated from standard service traffic. No resource contention, no performance impact from other users.

  • Private domain endpoints
  • Dedicated IP addresses
  • Priority routing
  • Zero shared resources

Multi-Region Redundancy

Your service is deployed across multiple geographic regions within the UK with automatic failover. If one region experiences issues, traffic seamlessly routes to healthy regions.

  • UK primary datacenter
  • UK secondary datacenter
  • Automatic health checks
  • Sub-second failover

Proactive Monitoring

Real-time monitoring of all infrastructure components with instant alerts to our operations team. Issues are detected and resolved before they affect your service.

  • 1-minute health checks
  • Performance monitoring
  • Automated alerts
  • Predictive analytics

Additional Failover DNS Endpoint

Ultimate redundancy for maximum reliability

Backup DNS Endpoint Provided

In addition to our primary service with automatic failover, you will receive a separate backup DNS endpoint for ultimate peace of mind. While extremely unlikely, in the event that both our primary service and its automatic failover mechanisms fail, you can manually switch to this backup endpoint within your infrastructure.

How It Works

1
Primary Endpoint

Your main API endpoint with built-in automatic failover between UK datacenters.

2
Automatic Failover

If primary datacenter fails, traffic automatically routes to secondary (sub-second).

3
Backup DNS Endpoint

Separate endpoint for manual switchover if both primary systems fail (extremely rare).

When Would You Use The Backup Endpoint?

Only in the extremely unlikely event that both your primary endpoint AND its automatic failover system fail simultaneously. This provides an additional layer of security for absolute mission-critical applications. Our monitoring team will notify you immediately if such a scenario occurs.

Implementation

  • Provided at Setup: Backup DNS endpoint details included in your onboarding documentation
  • Pre-Configure (Recommended): Add the backup endpoint to your configuration for quick switching
  • Switch Method: Update your DNS/configuration to point to backup endpoint (typically 1-5 minutes)
  • Notification: Our team alerts you if backup endpoint is needed (via phone, email, SMS)
  • Support Available: 24/7 support team guides you through switchover if required
Triple-Layer Protection Primary Endpoint → Automatic Failover → Manual Backup Endpoint = 100% Uptime Guarantee

Enterprise SLA Add-On

Add 100% uptime guarantee to your modulus checking subscription

ENTERPRISE SLA ADD-ON
Monthly
£99
+ VAT/month
|
Annual
£999
+ VAT/year
Save £189/year with annual billing

Add to any Modulus Checking monthly subscription

What's Included

100% uptime guarantee
Duplicated infrastructure
Additional API endpoints
24/7 priority support
15-minute response time
Multi-region failover
Dedicated account manager
Quarterly business reviews
Financial Penalties for Downtime

Our 100% uptime guarantee is backed by real financial penalties. If we fail to meet our commitment, you automatically receive service credits applied to your account.

Tiered Credit System Service credits scale from 10% to 100% based on downtime severity
Covers Full Monthly Spend Credits apply to both £99 subscription and all monthly API usage
Monthly Measurement Uptime calculated per calendar month, not averaged annually
Automatic Application Credits automatically applied to your next invoice

Full credit tier details and calculations are available in our Terms of Service.

Service Scope

Modulus Checking & CoP: This Enterprise SLA applies to Modulus Checking and Confirmation of Payee (CoP) monthly subscriptions.

CoP Important Note: For CoP services, the Enterprise SLA covers eSortcode's infrastructure and service provision only. CoP verification relies on the Open Banking network and participating banks' systems, which are outside our control. The 100% uptime guarantee applies to our API availability, not to the underlying Open Banking service resilience.

EISCD Data Extracts: EISCD services are not included in Enterprise SLA and remain on standard SLA terms.

Request Enterprise SLA View Full SLA Terms

Example Pricing

10,000 checks/month
Standard: £240/month
With Enterprise SLA:
£339/month + VAT
50,000 checks/month
Standard: £1,050/month
With Enterprise SLA:
£1,149/month + VAT
100,000 checks/month
Standard: £1,900/month
With Enterprise SLA:
£1,999/month + VAT

Who Needs Enterprise SLA?

Is this service right for your organization?

Financial Institutions

Banks, building societies, and payment processors requiring absolute reliability.

High-Volume Businesses

Organizations processing thousands of validations daily where downtime costs money.

Mission-Critical Systems

Applications where any downtime directly impacts customer experience or revenue.

Regulated Industries

Organizations with strict compliance requirements needing guaranteed service levels.

Ready for Absolute Reliability?

Speak with our enterprise team to discuss your specific requirements

100% uptime guarantee • £99+VAT/month or £999+VAT/year • 30-day invoice terms • Modulus Checking & CoP (our infrastructure only)